Privacy Policy

Privacy Policy
Effective Date: November 6, 2025

Introduction
Mid-Continent Companies (“Mid-Continent,” “we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us online or through our communication systems, including SMS text messaging.
By using our website, submitting forms, or opting in to receive SMS messages, you consent to the practices described in this policy.

Information We Collect
We may collect the following categories of information:
• Contact information: name, phone number, email address, and mailing address.
• Account and service information: employer, plan participation details (if applicable), and service preferences.
• SMS interaction data: message content, date/time of messages, delivery status, and responses.
• Technical data: IP address, browser type, operating system, device identifiers, and site usage analytics.
• Other information: details you voluntarily provide through forms, surveys, or support inquiries.

How We Use Your Information
We use collected information to:
• Provide and improve our services.
• Communicate with you by phone, email, or SMS.
• Send service updates, reminders, or compliance notifications.
• Respond to your inquiries or requests.
• Fulfill contractual or legal obligations.
• Conduct analytics, security monitoring, and quality assurance.

SMS Communications
By providing your mobile number, you consent to receive text messages (SMS or MMS) from Mid-Continent for informational, transactional, and service-related purposes.
• Message frequency varies depending on your relationship with us.
• Message and data rates may apply, depending on your carrier.
• You can opt out at any time by replying STOP to a text message from us. To resume receiving messages, reply START.
• For assistance, reply HELP or contact us using the details below.
• We will not sell, rent, or share your mobile number for third-party marketing purposes.

How We Share Information
We may share information with:
• Service providers who perform functions on our behalf (e.g., Zoom, SMS gateways, cloud storage, compliance vendors).
• Business partners and affiliates under confidentiality agreements.
• Legal or regulatory bodies, if required by law or to protect rights, safety, or property.
We do not sell personal data.

Data Security and Retention
We use reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, misuse, or disclosure.
Data is retained only as long as necessary for operational, contractual, or legal reasons.

Your Rights and Choices
You may request to review, correct, or delete your personal information by contacting us.
You can opt out of email or SMS communications using the unsubscribe or STOP mechanisms provided.

Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children.

Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us
If you have questions or wish to exercise privacy rights, contact:
Mid-Continent Companies, Ltd.
1218 Webster St
Houston, TX 77002-8841

📞 (713) 289-6200
📧 privacy@mccltd.com
🌐 www.mccltd.com/privacy-policy